Frequently Asked Questions

• What is your pricing for cleaning services?

  We charge a flat rate based on the scope of work rather than time.

  Your pricing is determined by factors such as the size of your home, number of bedrooms and bathrooms, and the type of cleaning required (standard, deep cleaning, or move-in/move-out). This allows us to provide a clear, upfront price so you know exactly what to expect.

  We also rely on clients to be transparent when selecting the type of cleaning and providing details about the condition of the property. During the initial assessment or walkthrough, you’re always welcome to point out any specific areas or priorities so we can align with your expectations.

  If the scope of work changes, for example, if the home requires more attention than initially described,  pricing may be adjusted accordingly. In these cases, we will always communicate with you first before proceeding. You’ll have the option to approve the updated price, or decline.

  If the updated scope is declined, our team will continue with the original agreed service to the best of our ability. However, we may not be able to guarantee full satisfaction, as the original service may not fully cover the additional work required to achieve the desired result.

  Please note that in this situation, the 24-hour satisfaction guarantee will not apply, as the service performed reflects the originally agreed scope rather than the full scope required.

  For faster transaction  request a free estimate.

• What areas do you service?

  We proudly service all neighbourhoods within the Kitchener, Waterloo, Cambridge, and Guelph regions of Ontario. Learn more about the areas we serve.

• Can you use our cleaning supplies like vacuum, or mop?

  Yes, of course.

  We provide our cleaning supplies at no extra charge, so it’s really just a matter of preference.

  Our team can bring all of our cleaning supplies and power cleaning tools to get the job done. Or, we can use whatever cleaning supplies you have available in your home if you prefer.

• Do I need to sign a long term contract?

  Not at all. All of our clients are on a month-to-month cleaning schedule, which can be cancelled at any time with 2-weeks notice.

• What happens if I have to cancel or reschedule my cleaning appointment?

  We just ask that you give us 24 hours notice if you need to reschedule any of your cleaning appointments with us.

  If you’ve signed up for a regular cleaning schedule (weekly, bi-weekly, or monthly), and you want to cancel an individual cleaning appointment, we ask for a minimum of 1 week notice.

  Of course, we do understand that life happens. If you’re not able to give the minimum notice, just let us know as soon as possible and we’ll make all efforts to accommodate your situation.

• Do you wash laundry or fold clothes?

  KCS does not offer laundry services including folding clothes.

• How does your 100% satisfaction guarantee work?

  We stand behind our service and our team with a 100% satisfaction guarantee. If you’re not satisfied with any part of your cleaning, we’ll work with you to make it right.

  Here’s how it works:

  • Please notify us within 24 hours of your cleaning with a detailed description of any concerns.
  • You may be asked to provide photos of the areas that were missed or require attention. This helps us review the issue quickly and maintain quality control.
  • Our team will review your request within 24 hours and, if approved, we will schedule a re-clean at no additional cost at the earliest available time.
  • Re-cleans must be arranged within 7 days from the original service date. Requests made after this period will no longer be eligible under our satisfaction guarantee.

  If, after the re-clean, there are still concerns, we will review the situation again and determine a fair resolution.

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  Important Notes

  • This guarantee applies only to the original agreed scope of work.
  • If the condition of the property differs from what was initially described and an updated scope or price is declined, the guarantee will not apply, as the service performed reflects the original booking only.
  • The guarantee does not cover issues caused by factors outside of our control, such as lack of access, utilities, or interruptions during the service.

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  Limitations of the Guarantee

  Our satisfaction guarantee does not entitle you to the following:

  • Free service provision beyond the 7-day eligibility period
  • Monetary compensation in place of a re-clean
  • Additional services or extras not included in the original scope

• What happens if something is broken during my cleaning?

  Our cleaning team has the utmost respect for your home and your valuables. We take steps to prevent damaging or breaking anything while we clean your home, but accidents can happen.

  If something is broken while our team is cleaning your home, we’ll do our best to repair or replace those items. Our team is fully insured as well, so if an item cannot be repaired or replaced a claim can be submitted for broken items.

• What things do you not clean?

  For a complete list of all of the cleaning tasks we perform, send us an email and we’ll provide you with our cleaning checklists.

  Some of the cleaning tasks which we typically do not perform are:

  • Clean toys (including lego structures)
  • Clean antiques or collectibles
  • Clean the inside of your fireplace
  • Pick up toys and other clutter
  • Clean your iron
  • Wash clothes (laundry)
  • Fold clothes or linens
  • Wash dishes
  • Clean your deck or balcony
  • Clean the exterior of windows
  • Clean the interior of windows that are not within safe reach

• Why is my first cleaning more expensive?

  Our many years of experience have shown that the first cleaning appointment always takes the longest to get your home to our cleanliness standards.

  The extra time required is associated with cleaning and removing accumulated buildup in dirt, dust, mildew, etc. When your home is cleaned by our cleaning team regularly, this accumulation of that buildup isn’t really an issue past the first cleaning.

  When signing up for a regular cleaning schedule (weekly or bi-weekly) we can provide you with much more competitive rates because your home will be much easier for our team to maintain.