Frequently Asked Questions

• What is your hourly rate for cleaning?

  We offer house cleaners on a per-hour basis at $42/hour/cleaner.

  However, most clients prefer our house cleaning packages over per-hour cleaning services, because our packages come with two guarantees. Firstly, we guarantee that we’ll complete all of the cleaning you’ve requested regardless of how long it takes our team to complete the work. Secondly, our house cleaning packages are backed by our 100% satisfaction guarantee.

  For a house cleaning package or a per-hour cleaning service, please request a free estimate.

• What areas do you service?

  We proudly service all neighbourhoods within the Kitchener, Waterloo, Cambridge, and Guelph regions of Ontario. Learn more about the areas we serve.

• Can you use our cleaning supplies like vacuum, or mop?

  Yes, of course.

  We provide our cleaning supplies at no extra charge, so it’s really just a matter of preference.

  Our team can bring all of our cleaning supplies and power cleaning tools to get the job done. Or, we can use whatever cleaning supplies you have available in your home if you prefer.

• Do I need to sign a long term contract?

  Not at all. All of our clients are on a month-to-month cleaning schedule, which can be cancelled at any time with 2-weeks notice.

• What happens if I have to cancel or reschedule my cleaning appointment?

  We just ask that you give us 24 hours notice if you need to reschedule any of your cleaning appointments with us.

  If you’ve signed up for a regular cleaning schedule (weekly, bi-weekly, or monthly), and you want to cancel an individual cleaning appointment, we ask for a minimum of 1 week notice.

  Of course, we do understand that life happens. If you’re not able to give the minimum notice, just let us know as soon as possible and we’ll make all efforts to accommodate your situation.

• Do you wash laundry or fold clothes?

  KCS does not offer laundry services including folding clothes.

• How does your 100% satisfaction guarantee work?

  We stand behind our service and our team with a 100% satisfaction guarantee. If you are not satisfied with any aspect of your cleaning service, we guarantee that we will make it right.

  Notify us within 24 hours with a detailed account of any issues with your cleaning and we’ll send someone out to correct the work as soon as possible.

  We’ll generally ask that you take photos of quality issues and send them to us so we can use them for  quality assurance and training purposes.

• What happens if something is broken during my cleaning?

  Our cleaning team has the utmost respect for your home and your valuables. We take steps to prevent damaging or breaking anything while we clean your home, but accidents can happen.

  If something is broken while our team is cleaning your home, we’ll do our best to repair or replace those items. Our team is fully insured as well, so if an item cannot be repaired or replaced a claim can be submitted for broken items.

• What things do you not clean?

  For a complete list of all of the cleaning tasks we perform, send us an email and we’ll provide you with our cleaning checklists.

  Some of the cleaning tasks which we typically do not perform are:

  • Clean toys (including lego structures)
  • Clean antiques or collectibles
  • Clean the inside of your fireplace
  • Pick up toys and other clutter
  • Clean your iron
  • Wash clothes (laundry)
  • Fold clothes or linens
  • Wash dishes
  • Clean your deck or balcony
  • Clean the exterior of windows
  • Clean the interior of windows that are not within safe reach

• Why is my first cleaning more expensive?

  Our many years of experience have shown that the first cleaning appointment always takes the longest to get your home to our cleanliness standards.

  The extra time required is associated with cleaning and removing accumulated buildup in dirt, dust, mildew, etc. When your home is cleaned by our cleaning team regularly, this accumulation of that buildup isn’t really an issue past the first cleaning.

  When signing up for a regular cleaning schedule (weekly or bi-weekly) we can provide you with much more competitive rates because your home will be much easier for our team to maintain.